During our webinar “Make an Impact with your Voice” our audience were asked “How much background noise is there in your Call Centre Conversations?(What the customer hears)
Poll answers
Very noisy (Hard for agent to be heard) 6%
Noisy (Sounds like a call centre) 51%
Moderate (Occasional background noise) 39%
None (Like being in a one to one conversation) 3%
Don’t know 1%
Source: Call Centre Helper website webinar poll Sample size – 140 Date: May 2012
Here is a link to the Webinar: Make an Impact with your Voice
Author: Jo Robinson
Published On: 19th Nov 2012 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, Polls
