The Average Agent/Team Leader Ratio is less than 10 Related Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? 9 Important Team Leader KPIs Train Team Leaders Well Team Leadership: What Makes a Great Leader? 1,721 Filed under - Contact Centre Research, Polls, Staffing 5% of contact centres have an Agent/ Team Leader ratio higher than 21:1. Poll – “On average, how many agents does a Team Leader look after?” – answers 0 to 5 – 11.2% 6 to 8 – 19.2% 9 to 10 – 22.2% 11 to 12 – 13.6% 13 to 15 – 16.6% 16 to 20 – 12.7% 21 to 25 – 2.1% 25+ – 2.4% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 30th Sep 2016 - Last modified: 1st Apr 2022 Read more about - Contact Centre Research, Polls, Staffing Recommended Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? 9 Important Team Leader KPIs Train Team Leaders Well Team Leadership: What Makes a Great Leader? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter