Most Contact Centre Managers Call Their Own Contact Centre Every Month Related Articles The History of the Call Centre - Updated Essential Training for Call Centre Managers How to Bring Down Your Call-Abandon Rates Call Center FTE Based On Calls Per Month 607 Filed under - Contact Centre Research, Customer Journey, CX, Polls Around a third of contact centre managers call their own contact centre once a month. Poll – “How often do you ring your own contact centre and experience the customer journey?” – answers Every Week – 17% Every Month – 33% Every 6 Months – 16% Once a Year – 7% I’ve never called my own contact centre – 27% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 2nd Sep 2016 - Last modified: 23rd Sep 2022 Read more about - Contact Centre Research, Customer Journey, CX, Polls Recommended Articles The History of the Call Centre - Updated Essential Training for Call Centre Managers How to Bring Down Your Call-Abandon Rates Call Center FTE Based On Calls Per Month Related Reports Guide: Five Steps to Mastering Conversation Intelligence White Paper: Counting the Cost of CX for Financial Services Contact Centers Webinar Replay: How to Excel at Managing and Exceeding Customer Expectations White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter