Almost 20% of Contact Centre Mangers Problem Solve Once a Month Related Articles Podcast - Top Contact Centre Problems and How To Solve Them "I know what my problems are...but I don't know how to solve them" The Quality Problem: Good Advisors Stay Good - Average Advisors Stay Average Definition: Contact Centre Jargon and Terminologies 394 Filed under - Contact Centre Research, Polls 18% of contact centre managers set aside more than one day per month for problem solving, the same percentage as those who do not set any time to do so at all. Poll – “How much time do you personally set aside each month to think and problem solve (away from the day-to-day stresses of the contact centre)?” – answers Less than an hour – 18% 2-4 hours – 34% One day – 17% More than one day – 18% I don’t – 18% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 19th Aug 2016 - Last modified: 20th May 2022 Read more about - Contact Centre Research, Polls Recommended Articles Podcast - Top Contact Centre Problems and How To Solve Them "I know what my problems are...but I don't know how to solve them" The Quality Problem: Good Advisors Stay Good - Average Advisors Stay Average Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter