According to our poll, 52% of contact centres have a system of continuous improvement in place.
Poll – “How often do you review and update your processes?” – answers
We have a system of continuous improvement in place – 52%
We try to do this at least once a month – 10%
Once every 6 months or so – 17%
Once a year – 12%
I don’t think we’ve ever sat down to review our processes – 9%
Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016
Author: Megan Jones
Published On: 26th Aug 2016 - Last modified: 25th Sep 2019
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