20% of Contact Centres have a team to Respond Immediately to Complaints Related Articles Train Team Leaders Well Customer Complaints? Try This 10-Point Plan How to Respond When You've Let a Customer Down How to Respond to Customers on Social Media 537 Filed under - Contact Centre Research, Angry Customers, Complaints, Polls According to our poll, 20% of contact centres now have a team designated to immediately speak with unhappy customers, who voiced their dissatisfaction through surveys, social media etc. Poll – “In what time frame do you normally respond to customer complaints?” – answers We have a dedicated team which immediately speaks with any unhappy customers – 20% We usually respond within 4 hours – 17% We usually respond within 24 hours – 44% We usually respond within 1 week – 15% We usually respond within 1 month- 3% We don’t respond to customer complaints – 1% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 16th Sep 2016 - Last modified: 18th Jan 2022 Read more about - Contact Centre Research, Angry Customers, Complaints, Polls Recommended Articles Train Team Leaders Well Customer Complaints? Try This 10-Point Plan How to Respond When You've Let a Customer Down How to Respond to Customers on Social Media Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter