10% of contact centres never schedule training Related Articles 50 Call Centre Training Tips How to Calculate Schedule Inefficiency How to Manage and Improve Schedule Adherence 17 New Ways to Improve Schedule Adherence in the Contact Centre 585 Filed under - Contact Centre Research, Polls, Team Management, Training 10% of contact centres never schedule training for their customer service team. Poll – “How often do you schedule training for your customer service team?” – answers Once a Week – 17% Once a Month – 42% Once a Quarter – 26% Once a Year – 5% Never – 10% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 9th Sep 2016 - Last modified: 1st Apr 2022 Read more about - Contact Centre Research, Polls, Team Management, Training Recommended Articles 50 Call Centre Training Tips How to Calculate Schedule Inefficiency How to Manage and Improve Schedule Adherence 17 New Ways to Improve Schedule Adherence in the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter