38% of Industry Professionals Have NEVER Called Their Own Contact Centre Related Articles Words and Phrases an Advisor Should NEVER Say to an Angry Customer 21 Industry Professionals Share Their Favourite Leadership Advice The Hapless 13: Phrases That Call Centre Agents Must NEVER Say Call Centre Forecasting Methods: How to Forecast Workload 583 Filed under - Contact Centre Research, Polls Nearly two fifths of industry professionals have never phoned their own contact centre, with a further 19% admitting that it had been over a year since they did so. Nevertheless, 16% did say that they had done so in the last week and another 19% had done so in the last month, perhaps doing so to keep the agents in their contact centre on red alert. Poll – “When did you last phone your own Contact Centre?” – answers Past Week – 16% Past Month – 19% Past Year – 8% Some time ago – 19% Never – 38% Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016 Author: Megan Jones Published On: 15th Jul 2016 - Last modified: 26th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles Words and Phrases an Advisor Should NEVER Say to an Angry Customer 21 Industry Professionals Share Their Favourite Leadership Advice The Hapless 13: Phrases That Call Centre Agents Must NEVER Say Call Centre Forecasting Methods: How to Forecast Workload Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter