During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?”
“What software do you use for forecasting?” – answers
Spreadsheets 35%
Commercial WFM software 9%
WFM *and* Spreadsheets 46%
In-house system3%
Other 4%
Source: Call Centre Helper website webinar poll Sample size – 105 Date: May 2012
Here is a link to the Webinar: Improving Forecast Accuracy
We have a Monthly Forecasting Excel Spreadsheet Template you might want to try
Author: Jo Robinson
Published On: 29th Oct 2012 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, Forecasting, Polls, Workforce Management (WFM)
