According to our poll, call arrival patterns are the greatest factor in affecting forecast accuracy.
But, this is certainly not the most significant factor by a great margin, with the weather, mailings and the influence of marketing all big factors.
Poll – Which factor most affects your forecast accuracy? – answers
The weather 26%
Mailings 23%
Marketing 21%
Disasters 3%
Call arrival patterns 27%
Source: Call Centre Helper webinar:Improving Forecast Accuracy Sample size – 105 Date: May 2012
We have a Monthly Forecasting Excel Spreadsheet Template you might want to try
Author: Jo Robinson
Published On: 20th Nov 2012 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, Forecasting, Polls
