28 – 29 September 2022
VIENNA | ONLINE
The opportunity to listen to leading experts form different industries discussing case studies on:
- Transforming your Contact Centre into a Sales Centre of excellence
- Increasing the self service solutions
- Adding new channels
- Reducing the cost of service and much more.
TOPIC HIGHLIGHTS
- Customer Care organizations – moving from crisis management to recovery
- Transforming your Contact centre into a Sales Centre of Excellence (CoE)
- Artificial Intelligence, Robotic Process Automation & Analytics – Tech based breakthroughs in Contact Centres
- Predicting customer behaviour with AI to handle customer expectations more effectively
- Technology & Innovation : Building the super human agent
- How Cloud based contact centres can replace traditional contact centres?
- How to enhance agents’ satisfaction and increase their feedback in turbulent times
- Adoption of digital self-service approaches in Contact centres – Mobile / Web apps , Chatbots, IVR systems, NLP, Real time coaching, AR/VR
- Linking Voice-of-Employee to Voice-of-Customer
- Future of contact centre outsourcing
Click to Register: https://contactcenter-summit.com/
Author: Rachael Trickey
Published On: 17th Jun 2022 - Last modified: 30th Sep 2022
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