Prosper Chooses NICE to Transform Their Customer Experience

Prosper, a financial services company, has chosen NICE as their partner for customer experience (CX) transformation.

Prosper plans to implement the NICE CXone Mpower platform to address evolving business and market demands, aiming for increased flexibility and improved operational visibility.

Barry Cooper, President, CX Division, NICE, said, “Prosper’s dedication to deliver industry-leading experiences with NICE’s comprehensive CX AI platform displays its commitment by being proactive in understanding and addressing consumer needs with innovation purpose-built for Customer Experience.”

The integration of SmartReach is expected to enhance proactive outbound engagement, supporting Prosper’s efforts to meet performance targets and drive revenue growth.

Additionally, NICE’s Workforce Management tools will will help support improved forecasting, scheduling, and intraday management. The Enhanced Strategic Planner will enable Prosper to model long-term scenarios for more effective future planning.

Jeff Killian, EVP Operations, Prosper, said, “With the powerful combination of NICE solutions including SmartReach, Prosper can efficiently connect with our customers at the right time, uncover valuable insights, and refine our engagement strategy to enhance the customer experience continuously.

NICE’s reputation stands out in the marketplace, and we are excited to see the outcomes we will achieve together to better serve our customers.”

NICE Interaction Analytics with Enlighten AI will help automate customer complaint detection and resolution. Meanwhile, Enlighten for Customer Satisfaction will support agent coaching to improve performance.

By leveraging NICE’s digital and AI solutions, Prosper aims to enhance its customer experience and operational efficiency.

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About NICE

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

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Author: Hannah Swankie
Reviewed by: Jo Robinson