PTS Consulting Implements RingCentral Unified Communications Solution

RingCentral have announced that PTS Consulting, a technology consulting and project management business, is powering workforce and customer collaboration with RingCentral.

With a goal to be better connected, PTS Consulting is focused on increasing productivity across its 12 worldwide locations, whilst also lowering operating costs.

Eliminating the need for multiple disparate solutions, RingCentral combines phone, team messaging, video meetings, and other capabilities into a single solution.

The RingCentral solution provides a modern conversational workspace with simple and easy-to-use mobile apps. It allows employees to communicate the way they want with voice, video, and team messaging—driving increased productivity and business workflow efficiency.

“At PTS Consulting, we rely on mobile collaboration and great connectivity to manage our client engagements around the world and across all our lines of business,” said Gareth Johns, group chief technology officer, PTS Consulting.

“The RingCentral solution with the mobile app replaces our legacy team collaboration solutions and provides our global workforce with a truly unified communications and collaboration experience. This enables the frictionless, high-productivity communications experience they need with just a few clicks on their mobile devices.”

Based on a survey of knowledge workers by CITE Research commissioned by RingCentral, today’s modern worker is faced with app overload and uses an average of four communications apps.

The study also revealed that 66 percent of workers want a single communications platform. The RingCentral app addresses this need, allowing users to save time by not having to switch between multiple communications apps to get work done.

“PTS Consulting is a great example of a forward-thinking business with a razor-sharp focus on inspiring team collaboration,” said Sahil Rekhi, managing director, RingCentral EMEA.

“We’re excited to support their business needs and help them effectively scale their business internationally. Through our open platform that provides easy integrations with other leading cloud applications, we look forward to working with PTS Consulting to identify new ways we can help to streamline their business workflows.”

The RingCentral solution is designed to be used for all internal and external communication needs. Key benefits for PTS Consulting include:

1. Collaboration-centric solution—provides a modern team messaging-based user interface with robust collaboration capabilities. PTS Consulting employees can easily create teams based on different topics, add internal and external team members, chat, and share files, notes, tasks, calendar events, GIFs, emojis, and more.
2. Global enterprise voice—powers enterprise voice capabilities globally. This capability is particularly important for PTS Consulting employees to easily communicate with customers no matter their location or device. In addition, with one click, employees can quickly escalate their conversation from a chat to a phone call.
3. Integrated video meetings—enables employees from anywhere in the world to schedule, start, and join video and screen sharing meetings for optimal collaboration.

For more information about RingCentral, visit: www.ringcentral.co.uk

Author: Robyn Coppell