QStory

QStory unlocks previously inaccessible time in customer service functions across organisations, providing both operational efficiency and a leap in agent engagement.

qstory.ai

Contact Name: Simon Beck

Tel No: +44 (0)1483 685360

Contact Email: simon.beck@qstory.ai

Profile:

QStory unlocks previously inaccessible time in customer service functions across organisations, providing both operational efficiency and a leap in agent engagement.
NatWest used QStory to help unlock 3,000 hours of time each month for training and coaching, with over 1,000 updates made by colleagues to their schedules every month.
Nationwide is using QStory to break down the silos between branches and contact centres, improved adherence by 5% and saw a 75% reduction in lateness.
Jet2 drove a 14.5% increase in adherence, and a 270% RoI using QStory.
Working with QStory takes away the admin from your management, enables your compliance, protects your service levels, and unlocks your available time.