Date: 14th November 2024, 09:30 – 11:30
Location: Clayton Hotel Burlington Road, Leeson Street Upper, Dublin 4
Join industry leaders for an insightful breakfast briefing on the evolving landscape of quality management in contact centres. This exclusive event will explore how emerging technologies and shifting paradigms are reshaping the role of quality assurance.
The panel will delve into key topics, including:
- Harnessing AI to optimise resources and enhance coaching
- Demonstrating QA’s value
- Implementing robust quality frameworks
- Embracing emerging technologies
The Panel
- Dorothy O’Byrne (Managing Director, CCMA)
- John Jones, Head of Customer Retention, PhoneWatch
- Declan Ivory, VP Customer Support, Intercom
- Derek Corcoran (Founder & CEO, Scorebuddy)
Agenda
- 9:30 a.m. to 10.00 a.m. – Meet & Greet (with coffee and pastries!)
- 10.00 a.m. to 11.00 a.m. – Expert Panel Discussion
- 11.00 a.m. to 11:30 a.m. – Networking
Author: Scorebuddy
Reviewed by: Jo Robinson
Published On: 11th Sep 2024
Read more about - Call and Contact Centre Events, Scorebuddy
