Quality Redefined: Navigating the New Era of Contact Centre Excellence

Quality Redefined: Navigating the New Era of Contact Centre Excellence
244
Filed under - Archived Content,

Date: 14th November 2024, 09:30 – 11:30

Location: Clayton Hotel Burlington Road, Leeson Street Upper, Dublin 4

Join industry leaders for an insightful breakfast briefing on the evolving landscape of quality management in contact centres. This exclusive event will explore how emerging technologies and shifting paradigms are reshaping the role of quality assurance.

The panel will delve into key topics, including:

  • Harnessing AI to optimise resources and enhance coaching
  • Demonstrating QA’s value
  • Implementing robust quality frameworks
  • Embracing emerging technologies

The Panel

  • Dorothy O’Byrne (Managing Director, CCMA)
  • John Jones, Head of Customer Retention, PhoneWatch
  • Declan Ivory, VP Customer Support, Intercom
  • Derek Corcoran (Founder & CEO, Scorebuddy)

Agenda

  • 9:30 a.m. to 10.00 a.m. – Meet & Greet (with coffee and pastries!)
  • 10.00 a.m. to 11.00 a.m. – Expert Panel Discussion
  • 11.00 a.m. to 11:30 a.m. – Networking

Author: Scorebuddy
Reviewed by: Jo Robinson

Published On: 11th Sep 2024 - Last modified: 15th Nov 2024
Read more about - Archived Content,

Follow Us on LinkedIn

Recommended Articles

How to Set up a Call Centre
Red navigation pin on paper map with speech bubble - navigation concept
Navigating a Customer Experience Transformation
Compliance concept with the words over a call centre
Navigating Call Centre Compliance Successfully
The Forecast Accuracy Formula
The Formula to Calculate Forecast Accuracy