“Multi-skill or single skill? What do you think is best in your contact centre?” was asked of our readers and the results were:
Multi-skill 86%
Single skil 14%
Source: Call Centre Helper website reader poll Votes: 335 Started: 23 Apr 2013
Author: Jo Robinson
Published On: 30th Sep 2013 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, Polls
