Contact Centres are Using a Wide Range of CRM Systems Related Articles 13 Predictions for the Future of CRM Systems What Is a CRM System and How Can It Improve Contact Centre Performance? 5 Ways to Use CRM Systems to Improve Customer Service How Do I Integrate Contact Centre Technology With My CRM System? 2,389 Filed under - Contact Centre Research, Customer Relationship Management (CRM), Polls According to our poll, there is not one clear favourite CRM system that is monopolising the contact centre industry, with Oracle the marginally the most popular branded system, by just one percent. Alongside in-house systems, Oracle had 15% of the vote, with SAP having 14% of the vote and Microsoft CRM Dynamics having 12%. Another result that shows how great the range of systems being used is, is the fact that 25% of the industry experts questioned said that their contact centre used a system that was not included in the options given. Poll – “Which CRM system do you use?” – answers Microsoft CRM Dynamics – 12% Netsuite – 1% Oracle – 15% Salesforce – 9% Right Now – 6% Sugar CRM – 3% SAP – 14% In house – 15% Other – 25% Source: Call Centre Helper reader poll Votes: 252 Date: July 2011 Author: Jo Robinson Published On: 9th Jul 2011 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Customer Relationship Management (CRM), Polls Recommended Articles 13 Predictions for the Future of CRM Systems What Is a CRM System and How Can It Improve Contact Centre Performance? 5 Ways to Use CRM Systems to Improve Customer Service How Do I Integrate Contact Centre Technology With My CRM System? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter