10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre Related Articles How to Measure Average Handling Time (AHT) 32 Tips for Reducing Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) How to Reduce Average Handling Time (AHT) 301 Filed under - Video, Average Handling Time (AHT), Call Handling, Metrics, Videos Charlie Mitchell shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT). Many of these ideas originate from the popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT). For more video insights visit callcentrehelper.com/tv Author: Charlie Mitchell Reviewed by: Jonty Pearce Published On: 5th Feb 2021 - Last modified: 9th May 2024 Read more about - Video, Average Handling Time (AHT), Call Handling, Metrics, Videos Recommended Articles How to Measure Average Handling Time (AHT) 32 Tips for Reducing Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) How to Reduce Average Handling Time (AHT) Related Reports eBook: Measure What Matters - Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter