Charlie Mitchell shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT).
Many of these ideas originate from the popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT).
For more video insights visit callcentrehelper.com/tv
Author: Charlie Mitchell
Reviewed by: Jonty Pearce
Published On: 5th Feb 2021 - Last modified: 21st Aug 2024
Read more about - Video, Average Handling Time (AHT), Call Handling, Metrics, Videos
