Reimagining CX: The Future of Quality Assurance in Contact Centers – Webinar

Date: 12th November, 2024, 8am PST | 11am EST | 4pm GMT

Location: Virtual

In an era where customer experience (CX) can make or break a business, contact centers stand at the forefront of this critical battleground.

As technology and customer expectations evolve at breakneck speed, so too must our approach to Quality Assurance (QA). This thought-provoking webinar will explore the cutting-edge trends and strategies shaping the future of QA frameworks in the contact center industry.

Join Scorebuddy as they delve into:

• The Shifting Paradigm: From transactional QA to experience-driven quality
• AI and Human Synergy: Striking the right balance in modern QA
• Predictive Analytics: Anticipating customer needs before they arise
• Emotional Intelligence in QA: Measuring and improving empathy in customer interactions
• Agile QA: Adapting frameworks to rapidly changing customer expectations
• The Holistic Approach: Integrating QA across all customer touchpoints

Scorebuddy’s panel of industry experts will share their insights on these transformative topics, challenging conventional wisdom and offering a fresh perspective on the role of QA in shaping superior customer experiences.

Author: Scorebuddy
Reviewed by: Robyn Coppell