Date: 12th November, 2024, 8am PST | 11am EST | 4pm GMT
Location: Virtual
In an era where customer experience (CX) can make or break a business, contact centers stand at the forefront of this critical battleground.
As technology and customer expectations evolve at breakneck speed, so too must our approach to Quality Assurance (QA). This thought-provoking webinar will explore the cutting-edge trends and strategies shaping the future of QA frameworks in the contact center industry.
Join Scorebuddy as they delve into:
- The Shifting Paradigm: From transactional QA to experience-driven quality
- AI and Human Synergy: Striking the right balance in modern QA
- Predictive Analytics: Anticipating customer needs before they arise
- Emotional Intelligence in QA: Measuring and improving empathy in customer interactions
- Agile QA: Adapting frameworks to rapidly changing customer expectations
- The Holistic Approach: Integrating QA across all customer touchpoints
Scorebuddy’s panel of industry experts will share their insights on these transformative topics, challenging conventional wisdom and offering a fresh perspective on the role of QA in shaping superior customer experiences.
Author: Scorebuddy
Reviewed by: Robyn Coppell
Published On: 17th Sep 2024 - Last modified: 24th Sep 2024
Read more about - Call and Contact Centre Events, Scorebuddy
