White Paper: Recruitment and Retention in Your Contact Centre

There is a widespread perception that contact centres can be a demanding environment to work in, particularly for agents. This has a knock-on effect on recruitment, with recent UK research confirming that “Entry level roles such as customer service agents and claims handlers are the most difficult roles to fill”.

In the face of such a challenging recruitment climate, the contact centre industry is in a particularly tough position. Read this guide to recruiting the best talent for your contact centre and managing your workforce effectively to retain staff.