Webinar: Simplify your Self-Service Strategy

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Self service is very popular with customers. It allows them to help themselves without needing to contact you.

But all too often it is too complex, leading to customer frustration and more calls into the contact centre.

In this webinar we look at practical ways to simplify your self-service strategy and improve customer service.

Agenda

  • Introductions – Rachael Trickey, Call Centre Helper
  • Paul Weald, Contact Centre Innovator
Paul Weald slides from Self-Service Strategy webinar Click here to view the slides
  • Dave McMahon, NewDay
Dave McMahon slides from Self-Service Strategy webinar Click here to view the slides
  • Jay Gupta, Talkdesk
Jay Gupta slides from Self-Service Strategy webinar Click here to view the slides
Book your free place now!





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