eBook: Contact Centre Agent Wellbeing
Contact centres have become a mixing pot of old and new pain points. Hybrid work, agent satisfaction, mental health and vulnerability awareness alongside the well-known concerns of agent engagement and turnover.
To create effective strategies that target all of these issues, consider thinking about things from the point of view of agent wellbeing. Read this eBook to find out more.
To create effective strategies that target all of these issues, consider thinking about things from the point of view of agent wellbeing. Read this eBook to find out more.
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