White Paper: The Inner Circle Guide to Remote and Hybrid Working

Up until very recently, the majority of UK contact centres worked in a traditional, centralised model, with fewer than 4% of agents working remotely at home on a permanent basis. This has all changed thanks to the global pandemic. In 2021, 89% of businesses were using remote working with a further 4% testing it.

This report focuses on the UK business environment and analyses key issues faced by contact centre managers and leaders when considering if and how to integrate this style of working while meeting their business goals.

Download for an in-depth look at where contact centre professionals and businesses are increasingly focusing their attention - and where you should, too.