White Paper: The Agent Engagement, Empowerment and Gamification Chapter
The 2023 UK Contact Centre Decision-Makers’ Guide is based on surveys with 229 UK organisations and 1,000+ interviews with UK consumers.
This contact centre research provides the most up-to-date and extensive view of the issues facing the UK contact centre industry, identifies methods for improvement and helps customer-facing businesses be aware of what’s around the corner.
Download the Agent Engagement, Empowerment & Gamification chapter to discover insight on:
Engaging the new Agent
Engaging the experienced Agent
Agent morale
Agent performance
Agent empowerment
Supporting frontline staff
Aligning the Agent with the business
Current & future use of gamification
This contact centre research provides the most up-to-date and extensive view of the issues facing the UK contact centre industry, identifies methods for improvement and helps customer-facing businesses be aware of what’s around the corner.
Download the Agent Engagement, Empowerment & Gamification chapter to discover insight on:
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