The Essential Team Leader Playbook

If you’re a Team Leader, this playbook is designed to help you. EvaluAgent has worked closely with the UK’s leading contact centres to identify the most common challenges facing today’s Team Leaders, allowing us to guide you in truly supporting your team whilst delivering tangible value to the rest of the business.

Inside this playbook for team leaders, we’ll cover how to:

Make your team feel supported when you’re dealing with multiple projects and priorities

Help agents see the wider opportunities available to them

Empower and support your agents to develop their skills