Report: The Evolving Contact Centre Landscape
In a difficult economy, successful contact centres will use insight, technology and agile management to solve problems without undermining performance or stifling growth.
In this report, we detail the results of our survey, and suggest ways for contact leaders to meet their goals.
At its core, the research shows that internal collaboration, better workforce management and top draw technology can square the circle of better service at reduced cost.
It suggests that better data management – sourcing, measuring, analysing and acting on it – will be crucial to this success.
In this report, we detail the results of our survey, and suggest ways for contact leaders to meet their goals.
At its core, the research shows that internal collaboration, better workforce management and top draw technology can square the circle of better service at reduced cost.
It suggests that better data management – sourcing, measuring, analysing and acting on it – will be crucial to this success.
We may use your personal information to send you information you have requested. Permission lasts for 24 months.
Permission can be withdrawn at any time.
Permission can be withdrawn at any time.