eBook: How to Hit a Home Run With Partial Automation

AI and automation are dominating customer service – and the hype has reached fever pitch. The terms AI and superpower are thrown around daily, and there are high expectations for artificial intelligence’s power to transform the entire economy. But the belief that our future will be dominated by robots is a far cry from reality.

In this eBook babelforce take a realistic look at automation’s role in customer service. We'll bring a grounded perspective to the table, spotlighting partial automation – the understated, yet indispensable automations that don’t grab the headlines, but which quietly form the backbone of modern customer service.