Report: Global Contact Center KPI Benchmarking

Get a snapshot of contact center performance in the age of generative AI.

Representing data of nearly 3,000 clients across six continents, this brand new Talkdesk KPI benchmarking report analyzes the impact of generative AI, self-service and automation technology, and empowering agent assistance tools across five operational metrics applicable to every industry.

What you will learn:

• The importance and benefits of benchmarking.
• How contact center metrics changed from 2022 to 2023.
• How your contact center performance stacks up against peers across industries, regions and company sizes.
• Tips to optimize your contact center and improve customer experience.