eBook: 5 Ways Conversational AI Can Support Contact Center Automation
Increasingly, customers are turning to digital channels for information, purchases, and support. But even after decades of innovation, consumers are still left frustrated by the inefficiency of customer self-service. Ineffective menus, limited options, and/or being forced to connect with a live agent—only to repeat information multiple times.
Read on to explore 5 ways conversational AI can revolutionize your self-service across channels and departments.
Read on to explore 5 ways conversational AI can revolutionize your self-service across channels and departments.
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