eBook: Automate Agent Notetaking, Save Time, Costs and Improve CX
Many contact centers today look to their agents to provide a detailed account of what happens during each customer interaction.
But keeping notes that are complete, accurate, and decipherable is a constant battle for any contact center, but are an absolute necessity for seamless and engaged follow up service.
So how can you maintain coherent, customer centric experiences without the time, money and skills that proper notetaking requires?
Luckily, advances in AI are making manual agent summaries a thing of the past. The latest generative AI contact summary tools automate the notetaking process with great accuracy. The result is smooth and complete interactions with customers and focused, efficient agents.
Contact centers are realizing cost and time savings while also setting a foundation for more holistic customer experience improvements.
But keeping notes that are complete, accurate, and decipherable is a constant battle for any contact center, but are an absolute necessity for seamless and engaged follow up service.
So how can you maintain coherent, customer centric experiences without the time, money and skills that proper notetaking requires?
Luckily, advances in AI are making manual agent summaries a thing of the past. The latest generative AI contact summary tools automate the notetaking process with great accuracy. The result is smooth and complete interactions with customers and focused, efficient agents.
Contact centers are realizing cost and time savings while also setting a foundation for more holistic customer experience improvements.
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