Report: Benchmarking Customer Support in 2025
2024 wasn’t an easy year for customer support. Leaders faced a whirlwind of cost-cutting mandates, limited resources, and customers with increasingly complex needs.
But 2025 feels different. The pendulum is starting to swing back, shifting from squeezing every ounce of efficiency to delivering meaningful, high-quality experiences at scale.
To raise the bar on CX quality, you need to know where your team stands today. How do you stack up against others in the industry? What’s working, and where can you do better?
That’s where this benchmark report comes in. By comparing your team’s performance to peers, you’ll uncover actionable insights to guide your next steps. Whether it’s finetuning workforce management, equipping agents with the right tools, or balancing speed with satisfaction, knowing where you are today is the first step towards a better 2025.
But 2025 feels different. The pendulum is starting to swing back, shifting from squeezing every ounce of efficiency to delivering meaningful, high-quality experiences at scale.
To raise the bar on CX quality, you need to know where your team stands today. How do you stack up against others in the industry? What’s working, and where can you do better?
That’s where this benchmark report comes in. By comparing your team’s performance to peers, you’ll uncover actionable insights to guide your next steps. Whether it’s finetuning workforce management, equipping agents with the right tools, or balancing speed with satisfaction, knowing where you are today is the first step towards a better 2025.
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