White Paper: How to Improve Your Contact Centre Quality Monitoring
The majority of contact centres still manually evaluate just 1-3% of their monthly calls. This brings some significant quality monitoring challenges.
Most importantly, your agents may be disengaged because they do not receive appropriate coaching, which can have a negative ripple effect on your business.
This White Paper offers useful tips to help you improve your Quality Assurance.
Most importantly, your agents may be disengaged because they do not receive appropriate coaching, which can have a negative ripple effect on your business.
This White Paper offers useful tips to help you improve your Quality Assurance.
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