Report: UK CallMiner Churn Index 2020
We commissioned a survey to find out why Britain’s consumers leave suppliers. After all, the perceived wisdom is that switching is good for consumers. We expected to see increasing levels of automated interaction, with a decline in the use of the phone to contact suppliers. But what we found was very different.
Despite increasing encouragement to switch, consumers would rather stay loyal!
Download the report to find out why.
White Paper written by: CallMiner
Despite increasing encouragement to switch, consumers would rather stay loyal!
Download the report to find out why.
White Paper written by: CallMiner
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