The cost-of-living crisis has dramatically impacted consumer shopping habits, with lots of customers now actively looking for the lowest price when shopping. A fantastic customer experience can go a long way to negating that impact – does your CX deliver?
Why attend?
- Learn how to leverage data to create meaningful and personalised interactions with customers
- Understand how you can maximise automation and AI to improve staff productivity across the store, warehouses and head office
- Hear from Mountain Warehouse on their CX transformation journey
- Master the power of engaging with your customers on the channel of their choice bringing Genesys Cloud CX to life
Author: Jo Robinson
Published On: 15th Sep 2023 - Last modified: 3rd Nov 2023
Read more about - Archived Content, Kerv Experience
