Date: 25th March 2025 | 10am-10:30am CET
Location: Virtual
n this session, Puzzel will address the ongoing challenge of agent retention and skills development in contact centres. With rising demands and increasing burnout, agents need more than just training—they need tools that empower them to succeed.
They’ll explore how AI and comprehensive training can reduce burnout, increase performance, and close the skill gap within CX teams. Learn how AI tools like Virtual Agents, and Conversational Analytics provide the support agents need to excel, while AI automation tools like Agent Assist make their jobs easier and more efficient.
Key takeaways:
- Discover how AI solutions help streamline tasks and enhance efficiency
- Explore strategies to reduce burnout and increase agent satisfaction
- Understand how real-time support and analytics can drive better outcomes
- The long-term ROI of investing in agent empowerment
Author: Puzzel
Reviewed by: Jo Robinson
Published On: 7th Mar 2025
Read more about - Call and Contact Centre Events, Puzzel
