Contact centers face the dual challenge of delivering excellence within budget constraints while adapting to shifting employee expectations.
Understanding and optimizing agent tasks remains a hurdle. A holistic approach across three pillars – people, process and technology – is crucial to excel in this dynamic landscape.
Next-gen technologies like generative AI, performance analytics and process intelligence are pivotal in evolving contact centers into advanced CX hubs.
Here’s what’s on the agenda:
- Key business priorities for contact center leaders
- Characteristics of a future-ready contact center
- Harnessing next-gen technologies for CX center transformation
- Overcoming barriers and implementing technologies at scale
Meet our speakers:
- Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE
- Harpreet Makan, Practice Director at Everest Group
- Santhosh Kumar, Practice Director at Everest Group
Register now to secure your spot and be a part of the discussion!
Author: Robyn Coppell
Published On: 22nd Dec 2023 - Last modified: 9th Feb 2024
Read more about - Archived Content, Liran Meir Frenkel, NICE
