Date: 29 April – 01 May 2025, 11:00 AM ET / 16:00 BST
Location: Virtual
Put agentic and proactive AI to work today – your customers and employees will thank you!
AI agent offerings are flooding in faster than ever in 2025. Make sure you’re ready to rise with the tide by joining NICE for an outcomes-driven webinar series delving into agentic AI, proactive AI, and the profound impact these frameworks are having on both customer experience (CX) and employee experience (EX) in 2025.
Day 1: Applying Agentic AI in 2025
Tuesday, April 29 | 11:00 AM ET / 16:00 BST
Wins for businesses resulting from the adoption of AI solutions are rolling in almost as quickly as the words to describe new AI innovations are popping into the public vernacular.
It may seem that agentic AI only just surfaced as an applicable AI framework, but already businesses are seeing impactful results from agentic AI solutions.
Join the speakers as they explore agentic AI as it stands today and provide examples from the customer experience (CX) domain of agentic AI driving success.
Tune in to the webinar and gain the ability to:
- Position agentic AI within the landscape of AI terminology
- Articulate impactful use cases for agentic AI
- Understand current and near-future agentic AI capabilities
Speakers:
- Guest speaker: Sharang Sharma, Vice President, Everest Group
- Madeline Hooper, Senior Product Marketing Manager, NICE
Day 2: AI Agents for Employees: Copilots Impacting EX
Wednesday, April 30 | 11:00 AM ET / 16:00 BST
AI agents provide clear benefits to customer experience (CX), such as quick resolution time and highly personalized recommendations, which improve metrics like customer satisfaction and retention rates.
But what about your employees’ experience (EX)? With additional efficiencies found from using copilots for employees, companies that are embracing copilots and improving EX in parallel with CX are doubling up their gains from AI innovation in 2025.
- Positively impact EX for CX agents
- Contribute to improved CX (even though they’re for employees)
- Address the unique needs of supervisors
Speakers:
- Guest speaker: Mila D’Antonia, Principal Analyst, Customer Engagement, Omdia
- Catherine Forino-Small, Director of Product Marketing, NICE
Day 3: Implementing Proactive AI for CX and EX
Thursday, May 1 | 11:00 AM ET / 16:00 BST
Too many AI tools are still reactive, requiring an input to activate a response. Proactive AI tools can provide aid in advance of a user explicitly asking for it.
When AI agents and copilots are proactive rather than reactive in their suggestions, businesses see benefits to customer experience, churn rate, employee experience (EX), and more.
Join the speakers as they uncover:
- How proactive AI is improving customer experience and churn rate
- The benefits seen by employees from proactive AI within copilots
- How to implement proactive AI in your business today
Speakers:
- Guest speaker: Max Ball, Principal Analyst, Forrester
- Elizabeth Tobey, VP of Marketing, NICE
Author: NICE
Reviewed by: Robyn Coppell
Published On: 4th Apr 2025 - Last modified: 7th Apr 2025
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