Sabio Group Achieves Twilio Gold Partner Status Related Articles Twilio Announces CustomerAI Solutions Memo Group Selects Sabio Group for Twilio Flex Implementation Twilio and Frame AI Announce Partnership Calabrio ONE Now Available Via Twilio Flex Ecosystem © Anna - Adobe Stock - 336787232 262 Filed under - Contact Centre News, Sabio Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner. As Europe’s largest independent customer experience full-service provider, Sabio’s scale and broad penetration of the contact centre market provides Twilio with a valuable route into the Western European marketplace. Coupled with DVELP’s proven Twilio and Google CCAI expertise, skills and technologies, this makes Sabio a strong partner with invaluable capability in delivering, managing and supporting industry leading CX solutions at enterprise scale. DVELP’s flagship product “Airline” integrates Google CCAI and Twilio APIs and enables organizations to rapidly build, test and deploy automated, conversational customer experiences. The methodology lets clients quickly iterate through feedback from working solutions, eliminating the long process of the survey-plan-deploy cycle. Jonathan Gale “Through our acquisitions and subsequent recognition of our increasing capabilities by partners like Twilio, Sabio is rapidly pursuing its goal of becoming Europe’s premier independent customer experience and contact centre innovator, integrator and thought leader,” said Sabio Group’s CEO Jonathan Gale. “Our offer to clients is that we can consult, advise on and implement the best and most appropriate technology for their situation, whether that is on-premise, cloud or hybrid.” “Our unparalleled access to technology and expertise makes us the perfect partner for clients, whatever stage their CX journey has reached.” Through its own technology and that of world-class technology leaders such as Avaya, Nuance and Verint, Sabio Group helps organizations to optimize their customer journeys by making better decisions across their multiple contact channels. “Sabio has demonstrated invaluable capability and significant credibility and heritage in implementing Twilio solutions, and their achievement of Gold Status in the Twilio Build Partner Program is well-deserved based on the value they deliver to our shared customers,” said Glenn Weinstein, chief customer officer, Twilio. “We look forward to continuing to work with the Sabio team to help our customers transform customer experience, by bringing cutting-edge innovation to customer service and build on our existing momentum in the contact centre market.” Author: Robyn Coppell Published On: 29th May 2020 - Last modified: 2nd Jun 2020 Read more about - Contact Centre News, Sabio Recommended Articles Twilio Announces CustomerAI Solutions Memo Group Selects Sabio Group for Twilio Flex Implementation Twilio and Frame AI Announce Partnership Calabrio ONE Now Available Via Twilio Flex Ecosystem Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter Related Articles Twilio Announces CustomerAI Solutions Memo Group Selects Sabio Group for Twilio Flex Implementation Twilio and Frame AI Announce Partnership Calabrio ONE Now Available Via Twilio Flex Ecosystem Editor's Pick Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities 10 Ways to Kick-Start Your Adherence Improvement Strategy The 7 Cs of Effective Communication Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre! Latest Resources Guide: Applying AI in Customer Service Guide: Five Steps to Mastering Conversation Intelligence Upcoming Events CCW Asia Why Industry Leaders are Prioritising AI Investment – Webinar Latest Blogs The New CX – AI and Agents in Conversation 8 AI Capabilities to Look for in a Contact Centre Solution Featured Articles The Key Elements of a CX Lifecycle and Ways to Improve It 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Top 25 Positive Words and Phrases for Customer Service The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template – FREE Download Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service? Popular in Category 2024 UK National Contact Centre Award Winners Announced Microsoft Launches Stand Alone CCaaS Solution – Microsoft Dynamics 365 Contact Center