Sabio Launches App to Simplify Employee Leave Management

Sabio has launched a new solution designed to simplify employee leave management for contact centres using Genesys Workforce Engagement Management (WEM).

The “time off balance app” integrates directly within the Genesys Cloud WEM environment, eliminating the need for complex HR system integrations while providing a comprehensive holiday balance tracker.

Rob Scutchings, Chief Technology Officer at Sabio, said: “Getting the most out of technology investments while making colleagues’ lives as easy as possible is a primary focus for our teams.

Our deep understanding of the Genesys ecosystem and contact centre /WFM technology landscape enabled us to identify how to manage holiday and time-off balances without the need for an extensive integration project with HR systems or having to revert to yet another manual spreadsheet.

This application represents more than just a technical solution – it’s a demonstration of how our expertise can be intricately leveraged to create practical innovations that deliver immediate value to our customers.”

This app streamlines operations by automating leave requests and enabling quick decision-making. It features a user-friendly interface for employees, robust administrative controls, real-time balance tracking, and seamless synchronization with Genesys WEM scheduling.

Stuart Dorman, Chief Innovation Officer at Sabio, said: “This new offering is a perfect example of how our unique combination of skills, deep industry knowledge and rapid development capability enables us to deliver solutions that no other organization in our industry can match.”

For more information about Sabio - visit the Sabio Website

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Find out more about Sabio

Author: Hannah Swankie
Reviewed by: Jo Robinson