Sabio Announces Partnership With Septeo

Sabio has partnered with Septeo, a leading software provider for sectors such as legal, real estate, and HR, to modernize Septeo’s customer engagement approach.

Sabio will assist Septeo in migrating its contact centre from an on-premise system to the Genesys Cloud platform, enhancing customer service capabilities.

Julien Muller, CTO at Septeo, said, “By collaborating with Sabio and leveraging the power of Genesys Cloud, we are confident that we will reach new heights in customer engagement.

This migration will allow us to offer personalised and omnichannel experiences that meet the evolving needs of our customers.”

Septeo operates across multiple countries including France, Canada, and Spain, with over 3,000 employees. This collaboration aims to transform Septeo’s CX infrastructure, leveraging Sabio’s expertise and the advanced features of Genesys Cloud.

Hervé Racine, Country Manager of Sabio for France, Italy, and Morocco, said, “This is an exciting project for the Sabio team supporting Septeo in its transformation.

By leveraging the platform’s omnichannel capabilities and knowledge base features, Septeo will be well-positioned to deliver exceptional experiences to its customers.”

For more information about Sabio - visit the Sabio Website

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Find out more about Sabio

Author: Guest Author
Reviewed by: Megan Jones