Sabio Group Recognised for CX Expertise With Series of Awards

Sabio Group has been named Avaya’s ‘Enterprise Cloud Partner of the Year – International’ at its annual Avaya Engage event, currently taking place in Denver, Colorado.

The award – accepted at the event by Sabio Chief Revenue Officer, Ioan MacRae – recognises Sabio’s deep expertise in Avaya technologies and its recent success in supporting organisations transitioning to Avaya’s new Avaya Experience Platform (AXP) – which includes prominent gaming, financial services and healthcare organisations.

Avaya is one of Sabio’s oldest strategic partners with both organisations enjoying close working relations for more than two decades.

Andy Roberts, CEO of Sabio Group, said: “Sabio possesses an unparalleled level of expertise in Avaya’s technologies.

Our team’s intricate understanding of Avaya’s portfolio, gained through years of close collaboration and hands-on experience, has been the foundation of our success in delivering transformative CX solutions to our clients.  

“This award is a testament to the dedication and skill of our team, and the trust that Avaya has placed in us as a strategic partner to deliver and successfully manage cloud migration projects all across the world. 

“We remain committed to investing in our Avaya capabilities and helping our clients leverage the full potential of Avaya’s innovative solutions.” 

Ioan MacRae, Chief Revenue Officer at Sabio, said: “We are truly honoured to be recognised as Avaya’s ‘Enterprise Cloud Partner of the Year – International’ and its great recognition of our team’s hard work, dedication, and deep understanding of Avaya.

We look forward to building on this and helping even more Sabio and Avaya clients drive innovation in the CX space.” 

“Sabio has been an invaluable partner to Avaya for decades, consistently demonstrating their knowledge and skills in our technologies,” said Alison Hastings, Senior Director / Channel Leader for the UK & Ireland at Avaya.

“In that time, Sabio has also demonstrated unwavering commitment and delivered exceptional customer experiences for our joint clients.”

Susan Terry, Global Vice-President, Portfolio Maximisation at Avaya, added: “Sabio’s ability to drive innovation and support organisations in their transition to the Avaya Experience Platform in particular has been truly remarkable.  

“We are, therefore, delighted to recognise them as our ‘Enterprise Cloud Partner of the Year – International’, and we look forward to continuing our successful collaboration in the years to come.” 

The ‘Enterprise Cloud Partner of the Year – International’ award comes just a few days after Sabio’s impressive performance at Verint’s EMEA partner summit and awards evening held in Dubrovnik, Croatia.

Sabio was the only Verint partner to receive multiple awards on the night, being named Verint’s ‘Support Partner of the Year’ and also winning the ‘Breakthrough Cloud Solution Award’ – alongside Avaya – for their successful project with de Volksbank in the Netherlands.

Ioan added: “These recent accolades underscore our position as a leading CX transformation specialist, with a proven track record of delivering innovative solutions and exceptional results for our clients.

As we continue to strengthen our relations with key partners such as Avaya and Verint, we’re well-positioned to help organisations navigate the ever-changing CX landscape to deliver experiences that matter.” 

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Find out more about Sabio