Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul Related Articles Cloud Communications: Public, Private, and Hybrid - What's the difference? Top Tips to Overhaul Your CX Programme What to Look for When Buying… A Cloud-Based Contact Centre Solution Digital Transformation: Why Your Business Needs to Embrace the Cloud © CK Foto - Shutterstock - 2331544909 Filed under - Business Insights, Genesys, Sabio Sabio has secured a contract with Swedish energy provider Vattenfall to deliver Genesys Cloud and support services. This multi-month project will assist Vattenfall in transitioning its contact centre operations across Germany, the Netherlands, and the Nordics to a unified cloud platform. The consolidation aims to enhance efficiency and provide a unified omnichannel customer experience. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, faced the challenge of a simultaneous cloud migration across multiple countries with varying architectures and methodologies. Sabio was selected for its expertise and competitive bid. The project underscores the growing interest among large enterprises in adopting cloud contact centre solutions for improved flexibility and customer service. Wouter Bakker, Country Manager of Sabio Group Benelux, is excited for the project and explained how “This contract win highlights the appetite among enterprise firms to embrace cloud contact centre solutions to achieve efficiencies, flexibility and deliver exceptional customer experiences across European teams and operations.” To find out more, you can read the full Sabio press release Author: Robyn Coppell Reviewed by: Xander Freeman Published On: 13th Jun 2024 - Last modified: 19th Jun 2024 Read more about - Business Insights, Genesys, Sabio Recommended Articles Cloud Communications: Public, Private, and Hybrid - What's the difference? Top Tips to Overhaul Your CX Programme What to Look for When Buying… A Cloud-Based Contact Centre Solution Digital Transformation: Why Your Business Needs to Embrace the Cloud Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter