Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry Related Articles Using Data to Drive Your Wellbeing Strategy Sabio Group Launches Wellbeing Companion Solution How to be a Good Companion on a Customer Experience Journey Wellbeing Triumph... Sabio Shortlisted for Health & Safety Award © N Universe - Shutterstock - 2331863281 Filed under - Contact Centre News, Genesys, Sabio Sabio Group has announced its new Wellbeing Companion solution is now available on the Genesys AppFoundry. The Companion aims to boost contact centre wellbeing and performance through AI, analytics and human insight. The AppFoundry listing makes it easier for organisations to access Sabio’s transformative approach to monitoring the wellbeing of agents in the contact centre. This enables contact centres to reduce attrition, absence and presenteeism while empowering agents to deliver excellent customer experiences (CX). “Wellbeing in the contact centre is about creating an environment that supports advisors’ wellbeing and empowers their performance,” said Dr. Phoebe Asquith, a Senior Business Consultant at Sabio. “With our Wellbeing Companion now being made available on the Genesys’ AppFoundry, it’s even simpler for companies to build a culture of care and high performance.” The Wellbeing Companion is part of a wider Wellbeing Programme from Sabio which includes psychology-based discovery, Consultancy Services and ongoing strategic Success Management. The trio forms a holistic, tailored and data-led wellbeing programme that places employee welfare at the forefront of organisational culture. The Companion’s AppFoundry listing follows on from the solution being shortlisted in Tomorrow’s Health & Safety Awards Guide 2024, which recognises the most innovative health and safety products set to make a real difference for UK workplaces. This blog post has been re-published by kind permission of Sabio – View the Original Article For more information about Sabio - visit the Sabio Website About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. Find out more about Sabio Author: Sabio Published On: 21st May 2024 Read more about - Contact Centre News, Genesys, Sabio Recommended Articles Using Data to Drive Your Wellbeing Strategy Sabio Group Launches Wellbeing Companion Solution How to be a Good Companion on a Customer Experience Journey Wellbeing Triumph... Sabio Shortlisted for Health & Safety Award Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter
The Companion aims to boost contact centre wellbeing and performance through AI, analytics and human insight. The AppFoundry listing makes it easier for organisations to access Sabio’s transformative approach to monitoring the wellbeing of agents in the contact centre. This enables contact centres to reduce attrition, absence and presenteeism while empowering agents to deliver excellent customer experiences (CX). “Wellbeing in the contact centre is about creating an environment that supports advisors’ wellbeing and empowers their performance,” said Dr. Phoebe Asquith, a Senior Business Consultant at Sabio. “With our Wellbeing Companion now being made available on the Genesys’ AppFoundry, it’s even simpler for companies to build a culture of care and high performance.” The Wellbeing Companion is part of a wider Wellbeing Programme from Sabio which includes psychology-based discovery, Consultancy Services and ongoing strategic Success Management. The trio forms a holistic, tailored and data-led wellbeing programme that places employee welfare at the forefront of organisational culture. The Companion’s AppFoundry listing follows on from the solution being shortlisted in Tomorrow’s Health & Safety Awards Guide 2024, which recognises the most innovative health and safety products set to make a real difference for UK workplaces.