Scorebuddy Related Articles New G2 Report: Scorebuddy a Leader in Contact Centre QA Scorebuddy Announces the Launch of Scorebuddy Coaching Unlocking the Strategic Value of QA Data With Scorebuddy BI Introducing Scorebuddy Quality Assurance Coaching 9,316 Filed under - Call Centre Directory, Coaching and Training, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Scorebuddy Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. http://scorebuddyqa.com Contact Name: David McGeough Tel No: +353 1 410 0729 Contact Email: dmcgeough@scorebuddyqa.com Profile: Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Together with its contact center quality management solution, Scorebuddy has an integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Social Media: Twitter Handle: @score_buddy LinkedIn Company Page: https://www.linkedin.com/company/scorebuddy/ Facebook Page: https://www.facebook.com/Scorebuddy/ Address: The Masonry, 151- 156 Thomas St, The Liberties, Dublin 8, D08 PY5E, Ireland Weblink: http://scorebuddyqa.com Author: Megan Jones Published On: 19th Mar 2010 - Last modified: 17th Jul 2023 Read more about - Call Centre Directory, Coaching and Training, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Scorebuddy The Latest Articles Featuring Scorebuddy Our 2024 Survey – What Contact Centres Are Doing Right Now? 7 Best Practices for Contact Centre Optimization The Ultimate Guide to Call Centre Agent Performance Dashboards 10 Steps to Build the Best Call Centre Optimization Workflow Scorebuddy Named ‘Best Software Company’ in Latest G2 Awards How to Nail Call Centre Coaching Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter