Following on from Scorebuddy’s 28-badge haul in the Winter 2024 edition of the G2 Report, we’re thrilled to announce that we’ve now earned a G2 Best Software Award.
With the results released on Tuesday, February 6, Scorebuddy has been recognized as one of the Best Software Companies in EMEA—the only contact centre quality assurance software to appear on G2’s list.
And, according the G2 ranking of contact centre quality assurance solutions, Scorebuddy is the #1 choice out of 100+ vendors.
Scorebuddy Ranks #18 in G2 Best Software Awards
While we’ve been delighted to place as a leader in the contact centre QA space in the last seven consecutive quarters, this unexpected award comes as a real honor, given that it’s a measure of all software available in the marketplace.
Scorebuddy is the #18 Best Software Company in EMEA—a huge achievement given the number of companies in the marketplace.
G2’s status as the gold standard for software comparison makes this recognition all the more rewarding and, what’s more, the influence of customer feedback in the ranking system lets us know that we really are bringing value to the everyday users of our platform.
Derek Corcoran (Scorebuddy CEO & Founder) reacted to the news:
“I’m thrilled. We’re always pleased to see Scorebuddy earn the leader status in G2’s quarterly reports, but this award stands on its own as a different kind of achievement. To be considered a top-performing piece of software across all sectors, not just the contact centre QA space, is something we strive for.”
“The team have been pushing hard to bring new features to Scorebuddy and it’s terrific to see their work rewarded here. Of course, the invaluable feedback from our partners & customers drives this growth and I couldn’t be more grateful to them.”
“We’ll celebrate this achievement but we won’t stand still. 18th place on the list is wonderful, but we’ll be pushing to climb the rankings. With new AI features on the horizon for Scorebuddy, we hope that we can push the platform further and bring even greater value to our customers.”
What About G2’s Winter 2024 Report?
Looking back to the most recent G2 Grid Report, published in December 2023, Scorebuddy was named a leader in contact centre quality assurance—for the seventh time in a row—earning a record 28 badges, including:
- Overall Leader in Contact Centre Quality Assurance
- Momentum Leader
- Mid-Market Leader
- Small Business Leader
- Enterprise High Performer
On top of this, G2 awarded badges for strong performance on a global basis, with specific recognition in the Americas and Europe, as well as commendation for usability, ease of implementation, and the development of strong customer relationships.
Why is Scorebuddy a Contact Centre QA Leader?
Scorebuddy is a comprehensive quality assurance solution, leveraging embedded AI for improved efficiency, engagement, and insights.
Customers can use automation to expand their QA program without needing to spend on new hires, and drive agent engagement via data-backed coaching sessions.
What Do Our Customers Say?
With call volumes increasing, and customer expectations growing, we know that running a contact centre is more demanding than ever—and that’s without mentioning economic headwinds, emerging technology, or longstanding issues like agent turnover.
Scorebuddy is an all-in-one QA solution designed to support customers as they overcome these growing challenges.
You can leverage insights to identify process flaws, automate manual tasks to support agents, scan every conversation with AI to anticipate customer needs, and more.
Check out what some of our customers say below.
“There are so many functions which are quick and easy to use and so many things that can be done using this tool. It helps to give us trends on agents and what they can improve on.
This is helpful as it identifies training, coaching and business improvements that need to be done which is really great.” – Tatum J, Mid-Market
“The simplicity of Scorebuddy is great for use all around the company. Managers, QA and agents all feel that the navigation and usage of Scorebuddy is very straightforward.
We all love how helpful all the guys at Scorebuddy are, the service from enquiry all the way through to becoming a client.” – Roni Reid, Evergreen Finance LTD
“Scorebuddy puts all the necessary reports and tools for success on just one page. It is way quicker and more practical than the service used before, and it saves a lot of time both for agents and managers.” – Andreia T, Enterprise Customer
“It is very easy to use. We can create our scorecards quickly and without any assistance. Pulling reports is very straightforward and there are so many options of reports available. They have a great support team who always reply within a few hours.” – Élodie B, Enterprise Customer in Insurance.
This blog post has been re-published by kind permission of Scorebuddy – View the Original Article
For more information about Scorebuddy - visit the Scorebuddy Website
About Scorebuddy
Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration. Find out more about Scorebuddy
Author: Scorebuddy
Published On: 16th Feb 2024
Read more about - Industry News, Scorebuddy
