Show All Articles Tagged as carolyn-blunt
Build exceptional rapport with your customers using these 15 proven techniques. ..
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Learn how to train your Team Leaders effectively to support agents, boost morale ..
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Learn practical tips to avoid dead air time in customer service calls, with exam ..
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Telephone skills in the Contact Centre is essential. Here are some top tips on i ..
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Here is a run-down of our favourite fun motivational games, designed to engage b ..
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Discover 20 effective rapport-building phrases for customer service that create ..
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How to handle objects in sales calls. Including techniques for objection handlin ..
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Dave Salisbury discusses how contact centres can build customer listening skills ..
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Discover expert strategies to enhance telesales productivity, from innovative co ..
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Carolyn Blunt highlights a technique that saves advisor (and customer) time on m ..
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From problem-solving strategies to rewarding positive behaviour, discover 31 act ..
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There is a logical connection between effective listening and speedy call resolu ..
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Getting ‘in rapport’ with callers in the contact centre is a key skill for a ..
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According to Contact Babel, some UK regions can employ up to 5% of the local pop ..
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Charlie Mitchell investigates how to deal with talkative advisors in the contact ..
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We have just had the most depressing day of the year. Monday 21st January was ..
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The votes are in and what a response! In the end we had a grand total of 1,448 v ..
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Carolyn Blunt explains how advisors can take better control of customer calls †..
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In this next part of our Contact Centre Manifesto series, we explain how to invo ..
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Assertiveness is ‘the ability to express one’s ideas, opinions and belie ..
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Introduction During their job interview your agents will have said that they are ..
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We give you the pros and cons of the 4 most common metrics; NetPromoter Score, C ..
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Our panel of experts share their best tips and tricks for keeping agents smiling ..
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Happy employees make happy customers. It’s an old cliché, but it’s ..
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It is not unusual for agents to “learn the ropes” by listening in to ..
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Here are 5 tips to improve call centre sales conversion rates. Includes call ce ..
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It’s a new year and a great chance to make a difference to the contact centre. ..
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Some appointment setting tips for how to ask over the phone. These sales appoint ..
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Our panel reveals how to find and keep the best candidates for your contact cent ..
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We asked our panel about the key features to look out for when purchasing a Spee ..
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‘Charisma’ is defined in the Oxford dictionary as ‘compelli ..
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Carolyn Blunt looks at the mistakes team leaders need to avoid if they want to g ..
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Many contact centres are shifting their focus from service centres to service an ..
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Here are the winners of our vote for the most respected people in the contact ce ..
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Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction ..
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As we know, the role of the team leader is crucial to the effective development ..
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Stress can manifest itself in a range of symptoms and ultimately make you or you ..
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We all know exceptional customer service when we get it. It can be so refreshi ..
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The votes have now been counted. The winner of our Best Respected Awards is̷ ..
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We all know what good service feels like when we get it. Sadly we also know how ..
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For Generation Z, a world without internet, smartphones or social media doesn’ ..
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This week it was announced that BT will be fined £42m by Ofcom for breaching co ..
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Carolyn Blunt looks back at her career and identifies how we can all become bett ..
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In the past century, somewhere along the line, someone decided that business suc ..
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We asked our panel for ideas on how to make the contact centre more visual. Remo ..
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