Show All Articles Tagged as carolyn-blunt
Learn practical tips to avoid dead air time in customer service calls, with exam ..
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Telephone skills in the Contact Centre is essential. Here are some top tips on i ..
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Building rapport with customers is all about creating a common bond of trust, pa ..
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Our panel share their best examples of Rapport building statements to use over t ..
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Here is a run-down of our favourite fun motivational games, designed to engage b ..
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As part of our Contact Centre Manifesto series, our panel of training experts ex ..
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How to handle objects in sales calls. Including techniques for objection handlin ..
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Discover expert strategies to enhance telesales productivity, from innovative co ..
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Introduction During their job interview your agents will have said that they are ..
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Carolyn Blunt highlights a technique that saves advisor (and customer) time on m ..
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Having a contact centre where there is a strong culture of learning and developm ..
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Carolyn Blunt shares her advice for better supporting vulnerable customers withi ..
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There is a logical connection between effective listening and speedy call resolu ..
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It is not unusual for agents to “learn the ropes” by listening in to ..
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How did you feel on your first day of your new job? We all know that the inducti ..
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Some appointment setting tips for how to ask over the phone. These sales appoint ..
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In this article, we provide ten exceptional customer service examples that show ..
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Getting ‘in rapport’ with callers in the contact centre is a key skill for a ..
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‘Charisma’ is defined in the Oxford dictionary as ‘compelli ..
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According to Contact Babel, some UK regions can employ up to 5% of the local pop ..
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For Generation Z, a world without internet, smartphones or social media doesn’ ..
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Dave Salisbury discusses how contact centres can build customer listening skills ..
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Even in a time of uncertainty where markets are shrinking, some organisations ca ..
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The votes have now been counted. The winner of our Best Respected Awards is̷ ..
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Carolyn Blunt explains which questions you need to ask in your exit interviews a ..
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Charlie Mitchell investigates how to deal with talkative advisors in the contact ..
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Carolyn Blunt, VP Davies Academy at Davies, shares 10 tips to transform your ind ..
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With the controversial BBC 3 programme ‘The Call Centre’ causing a stir on T ..
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The votes are in and what a response! In the end we had a grand total of 1,448 v ..
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Many contact centres are shifting their focus from service centres to service an ..
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Carolyn Blunt explains how advisors can take better control of customer calls †..
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Carolyn Blunt highlights a tool for improving the results from your annual emplo ..
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Carolyn Blunt looks at the mistakes team leaders need to avoid if they want to g ..
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We all know what good service feels like when we get it. Sadly we also know how ..
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Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction ..
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Happy employees make happy customers. It’s an old cliché, but it’s ..
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Carolyn Blunt looks at the key areas of customer service even some of the big-br ..
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Given the growing popularity of chat and social customer service, some people ma ..
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Carolyn Blunt helps you to determine whether you have the right approach to redu ..
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Carolyn Blunt explains why you need to be managing live chat and social media in ..
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Carolyn Blunt looks back at her career and identifies how we can all become bett ..
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One common question we are often asked is: ‘Isn’t everyone cutting back on t ..
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In this next part of our Contact Centre Manifesto series, we explain how to invo ..
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This week it was announced that BT will be fined £42m by Ofcom for breaching co ..
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Carolyn Blunt looks at how successfully motivating your agents comes down to sim ..
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