Search Results for - Customer Service Efficiency

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How to Calculate Schedule Efficiency
An efficient schedule is one in which the number of rostered agents consistently ..
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Contact Centre Efficiency: 9 Strategies for Improvement
While traditionally seen as a cost centre, contact centres are increasingly bein ..
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28 Brilliant Hacks to Improve Contact Centre Efficiency
Our panel of experts share some great ideas for driving up efficiency in the con ..
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Contact Centre Automation: How to Boost Efficiency
Over 80% of organizations expect to compete mainly based on CX, according to Gar ..
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Number of Times to Call a Client
I just wanted to ask peoples opinion on how many times a client should be called ..
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The Most Effective Ways to Boost Contact Centre Efficiency
Robert Stanley of CallMiner shares the most effective ways to boost contact cent ..
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Top Call Centre Efficiency Metrics And How To Improve Them
Tracking, reporting, and improving upon metrics are essential across all areas o ..
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10 Customers Service Metrics to Measure Call Center Success and Performance
Lídia Dias at Talkdesk explains that for most businesses, metrics are an import ..
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Seven Ways to Improve Efficiency in Your Contact Centre
With a difficult economic period ahead the Professional Planning Forum looks at ..
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Case Study: Nottingham City Council Drive Efficiency and Channel Shift
Driving efficiency and channel shift with Enghouse Interactive Enabling More Agi ..
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Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers
This article focuses on how to retaining staff and keeping them happy. It is the ..
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Stop Blindly Obsessing Over Efficiency
In this part of the Contact Centre Manifesto series, we look at two key question ..
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Recorded Webinar: Improving Contact Centre Efficiency
Click here for the recording. The cost-of-living crisis has put pressure on cont ..
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How to Win More Client Projects for Your Outsourced Contact Centre or BPO
In this article, Matt Litherland gives us his own specialist insights into how ..
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Top 10 Ideas to Boost Contact Centre Efficiency
Focusing on efficiency is vital in a contact centre, as getting it right can lea ..
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Top Customer Service Strategies – No.5 Listen to Your Customers and Staff
This article focuses on focus on listening to customers and staff. It is the fif ..
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How Does AI Improve Contact Centre Efficiency?
Celia Cerdeira at Talkdesk discusses how AI enhances contact centre efficiency b ..
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How Does AI Improve Contact Centre Efficiency?
Celia Cerdeira at Talkdesk explores how generative AI is revolutionizing custome ..
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Boosting Call Centre Efficiency With WFM Software
In today’s fast-paced business environment, call centres play a crucial ro ..
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Balancing Efficiency and Effectiveness in the Contact Centre
In the dynamic world of customer service, contact centres are more than just com ..
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Analysing Data to Improve Efficiency
The combination of a time-strapped work week and the lingering effects of the Co ..
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Eliminating Overtime Requires a Greater Drive in Workplace Efficiency
Aspect Software share how to reduce overtime in the contact centre, while discus ..
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Recorded Webinar: Efficiency vs Effectiveness
Call Centres are some of the most measured areas of any business. But it is all ..
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How to Measure Schedule Efficiency in a Contact Centre
How do you know you’ve developed the right schedules? Charles Watson shows ..
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Tips to Help You Deliver Empathetic Service to Customers With Disabilities
Cheryl Andrus at NICE CXone outlines tips to help you deliver empathetic service ..
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Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
Sparkhound has continued the expansion of its 8×8 Contact Center deployment ..
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5 Tips to Boost Contact Centre Efficiency
Dick Bourke shares his advice for improving contact centre efficiency without in ..
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WEM Is the Cornerstone of Efficiency and Employee Engagement
Merijn te Booij at Genesys explains why WEM is the cornerstone of efficiency and ..
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What do customers really think
What Your Customers Really Think About Customer Service Automation
Perhaps the most popular current use of artificial intelligence (AI) in the cust ..
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What is Your Primary 2022 Priority?
Efficiency Rules the Roost
We asked our readers ‘What Is Your Primary 2022 Priority?’ This arti ..
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5 Ways to Improve Schedule Efficiency
Marén Römisch of injixo shares five ways that a WFM tool can boost schedule ef ..
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How Does Robotic Process Automation Improve Call Centre Efficiency?
Yasmin Abdelfattah of IST Networks discusses the growing value of robotic proces ..
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Case Study: Hager Elevates Operational Efficiency
Hager, a renowned global supplier, specializes in delivering innovative electric ..
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Case Study: How Flogas Improved Contact Centre Efficiency
This case study investigates how Flogas boosted contact centre efficiency by imp ..
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Rectangle Health Makes Strides in Improving Customer Service Efficiency
Rectangle Health has selected Talkdesk CX Cloud as its contact centre solution f ..
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Why Customers Claim to Love Self-Service, but Still Loathe IVRs
Chris O’Brien at Cyara looks at why customers claim to love self-service, ..
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Contact Centre Scheduling: 2 Simple Methods to Measure Efficiency
Charles Watson presents two ways in which to measure efficiency and boost contac ..
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Case Study: CloudControl Maximizes Agent Efficiency 
Background CloudControl has been a provider of cloud contact centre services sin ..
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Sytel Announces Softdial Contact Center (SCC) Client
Sytel has announced the launch of SCC Client on Salesforce AppExchange, giving u ..
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Why quality equals efficiency when times are tough
How many of us have opted for the cheap option, only to regret not spending that ..
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Case Study: LCC Improves Contact Centre Efficiency
“injixo has saved us lots of time. It helps us to be proactive, not reacti ..
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3 Ways Virtual Agents Can Boost Call Centre Efficiency
Miguel Caetano discusses how virtual assistants can benefit the contact centre a ..
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Talkdesk to Showcase Efficiency With Generative AI at Gartner Symposium
Talkdesk has announced its participation in the Gartner IT Symposium/Xpo 2023 co ..
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Sabio Launches New WFM eBook to Maximize Contact Centre Efficiency
Sabio Group has launched a new e-book aimed at guiding organisations in the opti ..
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Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency
An efficient contact centre reduces waste. “Waste” may include unnec ..
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