Explaining not only the definition of Average Handling Time or AHT but also have ..
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In this article we share lots of advice for reducing Average Handling Time (AHT) ..
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Discover what wrap time means in contact centres, why it matters, and 5 proven s ..
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We investigate how you can reduce your Average Handling Time (AHT) without riski ..
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Master these key strategies from industry veterans to confidently overcome custo ..
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Following our previous article on how you can improve your call centre’s avera ..
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21 Top Tips for Reducing AHT Average Handling Time in the Contact Centre and BPO ..
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Our panel offer some great tips on improving Average Handling Time. 1. Coach you ..
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In this article, we look at how average handle times are distributed and detail ..
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Equip your team with key strategies for managing tough calls, calming customers, ..
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How to handle objects in sales calls. Including techniques for objection handlin ..
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Carolyn Blunt highlights a technique that saves advisor (and customer) time on m ..
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Carolyn Blunt shares some ideas of how to reduce after call work. Wrap time, aft ..
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Here are some tried and tested methods to help you improve your complaints-handl ..
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This week we bring you another cheat sheet in a new series of downloadable train ..
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An angry customer calls your organisation with a complaint and starts shouting. ..
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Emotionally challenging calls can take their toll. Here are some ways you can he ..
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We asked our panel of experts for their best advice on how call and contact cent ..
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CallMiner take us through the basics of average handle time (AHT) and how to saf ..
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We discuss several ways of reducing both hold times and call transfer rates in t ..
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An over-reliance on Average Handling Time (AHT) as an advisor target is damaging ..
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Our panel of experts share their strategies for reducing call queuing time in yo ..
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James Tanner provides 10 top tips that can effectively improve your call handlin ..
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Customer complaints are an expected part of the job when it comes to contact cen ..
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Steve Owens at Odigo questions if it is time to retire average handling time? Wh ..
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In this video Colin Mann at Enghouse Interactive outlines how to reduce call que ..
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Our panel of experts explain how you can remove Average Handling Time (AHT) as a ..
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Carolyn Blunt explains how advisors can take better control of customer calls †..
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AHT is a key performance metric that measures the average duration of an interac ..
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Data entry is essential to customer service, but it can also be time consuming a ..
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Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction ..
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Chandler Galt of Talkdesk defines what is meant by the term “wrap timeR ..
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Carolyn Blunt helps you to determine whether you have the right approach to redu ..
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KMS Lighthouse share their advice for lowering hold times in the contact centre. ..
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Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer look ..
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We asked our Twitter panel “What is the best way to speed up complaint handlin ..
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Call centre productivity and success depends on excellent customer service. When ..
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KMS Lighthouse discuss how to lower Average Handle Time (AHT) while safeguarding ..
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KMS Lighthouse share insights into reducing contact centre handling times. Avera ..
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When Average Handling Time (AHT) decreases, so does your workload capacity, mean ..
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In this special 100th webinar we will examine a range of techniques that can be ..
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In this webinar we will examine a selection of techniques that can be used to re ..
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Ben Booth at MaxContact outlines some key tips that contact centres can use to s ..
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In this series we look at how technology can help to solve contact centre proble ..
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Ginger Conlon at Genesys explains that it’s time to emphasis real-time CX ..
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