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Karina Howell at 8×8 explores the difference between AI-powered chatbots an ..
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Charles Watson shares his advice for forecasting contact volumes on live chat an ..
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In this webinar we look at how we can improve Quality in Digital Channels. So mu ..
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New research from NewVoiceMedia reveals that three-quarters of consumers prefer ..
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This article focuses on how to retaining staff and keeping them happy. It is the ..
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Budapest-based venture capital and private equity firm PortfoLion is investing $ ..
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Measurement in the performance of contact centre agents is changing rapidly. Pau ..
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Web chat is now a common offering in the customer service tool kit. But not all ..
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NICE has announced that Interactions Live 2022, the industry’s largest custome ..
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Antonio Gonzalez at Talkdesk explains how financial services institutions must e ..
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VCC Live have announced the launch of VCC Live Academy, an online learning platf ..
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Joe O’Brien at Sabio reviews their Disrupt ’22 event. Well, as I sit her ..
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Cloud contact centre software provider VCC Live is moving its headquarters to th ..
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VCC Live has received the PCI DSS Certification for the sixth time in a row. As ..
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