SentiSum has announced the official release of a new AI automation suite to improve contact centre productivity.
The new release saves agent time on every interaction, replaces frustrating manual tasks, and reduces AHT.
“We’re really excited about these new features. Our automated tagging solution allowed our customers to understand their customer conversations, and these new automations put those tags to good use. Users are already seeing a lot of time saved on each customer contact.”—Sharad Khandelwal, Founder of SentiSum
SentiSum’s automations include:
- Auto-applied priority tags on urgent or important tickets. Not all customer contacts are equal. Our AI-tags identify those that are urgent or present a risk to the business and push them to the top of the queue.
- Auto-routing tickets to particular individual or team inboxes. Get a customer query to the right person the first time to improve first response time and average handle time.
- We speed up each response by auto-suggesting a particular template based on what was used in the past.
- Turn negative reviews or social media comments into tickets to be handled. Quickly tackle harmful brand negativity.
Watch an introduction video here.
Author: Guest Author
Published On: 26th Apr 2021 - Last modified: 7th May 2021
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